Terms & Conditions, Warranty, and Privacy Policy
Welcome to Family Metro online store. By using our website https://family-metro.com
, you agree to the following Terms & Conditions:
Eligibility & Use
Users must be 18 years or older, or use the site under guardian supervision.
You are responsible for the accuracy of your account details and keeping your login secure.
Products & Services
We strive for accurate product descriptions, but slight variations may occur.
Availability depends on stock and is not guaranteed at all times.
Payment & Billing
All prices are listed in Bahraini Dinar (BHD).
Orders are confirmed once payment is successfully processed.
Intellectual Property
All content (logo, images, text) belongs to Family Metro and cannot be used without permission.
Limitation of Liability
Family Metro is not liable for indirect damages or misuse of products/services.
Governing Law
These Terms are governed by the laws of the Kingdom of Bahrain.
Refund & Exchange Policy
Family Metro is committed to applying Bahrain Consumer Protection Law No. 35 of 2012 and related regulations to protect customer rights and ensure transparency.
Right of Return
Customers may request a return within 7 days of receipt if:
The product has a manufacturing defect.
The product does not match specifications.
The wrong product was delivered.
Refunds will be processed via bank transfer within 14 days after inspection.
Right of Exchange
Customers may exchange a product within 14 days if unused, in original packaging, and with all accessories.
Customer bears shipping costs unless the exchange is due to a store error or defect.
Exceptions
Custom-made products cannot be returned or exchanged unless defective.
Discounted/promotional items are non-returnable unless defective.
General Conditions
Proof of purchase is required.
Requests outside the time limits will not be accepted.
The store reserves the right to reject returns/exchanges if the item is used or damaged.
Procedure
Customers must contact customer service via WhatsApp at 17780683. Response time within 2 working days.
Legal Reference
This policy is governed by Bahrain Consumer Protection Law No. 35 of 2012.
Warranty Policy for Electronics & Electrical Products
Scope of Warranty
Covers all electronics and electrical products sold by Family Metro.
Includes manufacturing defects or technical issues not caused by misuse.
Excludes: physical damage, water/moisture damage (unless device is certified water-resistant), unauthorized repairs.
Warranty Duration
Varies per product. Please contact WhatsApp 17780683 for details before purchase.
Conditions
Digital invoice is required.
Customers must report the fault to customer service.
The store may repair, replace, or refund if repair/replacement is not possible.
A minimum inspection fee of 1 BHD may apply if no warranty fault is found.
Return & Repair
Store covers shipping if fault is manufacturing-related.
Customers cover costs if damage is due to misuse.
Exceptions
Promotional/discounted products may have limited warranty disclosed before purchase.
Support
Customers may follow up repairs/replacements via WhatsApp 17780683.
Privacy Policy
We collect personal information (name, email, phone number) only to process orders and provide customer service.
Browsing data (cookies, IP address) are used to improve user experience.
We do not sell or rent your data; it may be shared only with trusted partners (e.g., payment processors, delivery companies).
You have the right to request correction or deletion of your personal data at any time.
By using the site, you agree to this Privacy Policy.